frequently asked questions

What documentation do I need to bring?

Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country and maybe subject to fines. No refunds will be given to individuals who fail to bring proper documentation.

U.S. citizens on U.S. roundtrip or "closed-loop" cruises: U.S. citizens who board a cruise ship at a port within the United States, travel only within the Western Hemisphere, and return to the same U.S. port on the same ship may present a valid US passport, U.S. Passport Card, Enhanced Driver’s License or Trusted Traveler Program Card such as Nexus, Sentri or Fast Cards. 

However, in the absence of any of the documentation listed above, U.S. citizens can present a government issued photo ID, along with proof of citizenship (an original or copy of his or her government issued birth certificate, a Consular report of Birth Abroad, or a Certificate of Naturalization). A passport is still the preferred document.

Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Birth certificates can be an original, photocopy or certified original.

Travel by Air Passports are required for all international air travel to and from the United States, regardless of age or citizenship. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico.

FOR NON-U.S./NON-CANADIAN CITIZENS: Holland America highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Please carefully verify the existing identification requirements for your particular travel situation. 

In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service.


What are onboard gratutites?

The on board crew works very hard to make sure that every aspect of your cruise meets the highest standards. This includes those crew members who serve you directly, such as Dining Room wait staff and the stewards who service your stateroom each day. There are also many others who support their efforts whom you may never meet, such as galley and laundry staff. To ensure that the efforts of all of our crew members are recognized and rewarded, a daily Hotel Service Charge is automatically added to each guest’s shipboard account. 

The daily Hotel Service Charge*, per guest per day, is:

The gratuity amount is $13.50 USD*, or $15.05 USD* for suite guests.

*The charges are subject to change without notice.

If the on board service exceeds or fails to meet your expectations, you are free to adjust this amount at the end of each segment and/or voyage. The Hotel Service Charge is paid entirely to Holland America Line crew members, and represents an important part of their compensation. A 15% Bar Service Charge is automatically added to bar charges and Dining Room wine purchases. In terminals, airports, ports of call and on shore excursions, we suggest that you extend gratuities consistent with customary local practices.


What to pack?

On the first day...
For the first day of your cruise, pack a small carry-on bag with your travel documents, a change of clothes, bathing suit, workout clothes, and any medications you may need. That way you don't have to wait for your checked bags to arrive in your stateroom.

Onboard attire...
Shorts, t-shirts, slacks, trousers, casual skirts, blouses and sundresses are all perfect during the day, whether indoors or out.

For lounging by the pool, pack two bathing suits (an extra suit in case the other is wet) and a pair of casual shoes (e.g., flip-flops, sandals, sneakers). You'll also need some casual shorts and a couple of t-shirts or a cover-up for getting to and from the pool areas.

If you're planning to visit the fitness center, be sure to bring extra shorts, t-shirts and socks that you won't mind working out in - plus a pair of tennis or running shoes/sneakers.

Dinner Dress

  • Most evenings smart casual attire is appropriate. Shorts, pool/beachwear, distressed jeans and men’s tank tops are best left to the daytime and are not permitted in fine dining restaurants.

  • Gala Nights evoke the grand traditions of cruising as guests dress to impress for special events on board, including our five-course gourmet dinner in the Dining Room. For gentlemen, collared shirts and slacks are required in all fine dining restaurants. For ladies, dressy attire such as dresses, skirts, and slacks are all acceptable. There are typicaly two gala nights on board a 7 night cruise.


What not to pack?

Please Note: Firearms, explosives, fireworks and illegal drugs of any kind are prohibitedwithout exception. For safety reasons hoverboards, drones, or similar devices/toys are not allowed on board our ship. View the complete list of prohibited items.


Can I bring liquor or non-alcoholic beverages (from home or from a port) onboard?

Revised Policy effective July 1, 2016

Each guest 21 years^ and older may bring one bottle of wine or champagne (no larger than 750ml) onboard in carry-on luggage at the beginning of the voyage. This bottle will not be subject to a corkage fee if consumed in the stateroom. Additional wine or champagne bottles (no larger than 750ml) in carry-on luggage are welcome, but will incur a US$18.00 (subject to change) corkage fee each, irrespective of where they are intended to be consumed. Guests are not allowed to bring beer, boxed wine, or other liquors and spirits onboard. Holland America Line reserves the right to remove all alcoholic beverages from any guest luggage that violates this policy. Any alcoholic beverage found will be removed and returned on the last evening of the voyage. Guests will not receive any monetary compensation for alcoholic beverages that were removed from luggage.

Wine and champagne bottles (no larger than 750ml) purchased in ports of call are welcome to be brought onboard subject to a US$18.00 (subject to change) corkage fee each, irrespective of where they are intended to be consumed. Alternatively guests can choose to have these bottles stored and returned on the last evening of the voyage at no charge. All other alcoholic beverages that are purchased in ports of calls as well as all alcoholic beverages purchased from onboard shops will be stored and returned on the last evening of the voyage at no charge.

 

ARE THERE LAUNDRY FACILITIES ONBOARD?

For your comfort and convenience full laundry and dry cleaning service is offered on each ship in the Holland America Line fleet. In your stateroom you will find laundry bags and price lists conveniently located in your closet.

Please note: For safety reasons, travel irons, steamers, and electric water heaters/kettles may not be used in your stateroom.

 

IS MY STATEROOM FURNISHED WITH AMENITIES THAT I DON'T NEED TO PACK?

All stateroom bathrooms are equipped with soap, shampoo, conditioner and a wall-mounted hair dryer. All ships in our fleet have at least one North American and one European outlet in every stateroom.

All staterooms have a safe behind the desk mirror or in the closet.


IS INTERNET ACCESS AVAILABLE FROM THE SHIP?

Guests can purchase and connect to satellite internet 24 hours a day on each ship in the Holland America Line fleet, either by accessing our wireless network or utilizing the workstations located in the Explorations Café. Internet Plans vary in price to accommodate individual needs and are interchangeable between the workstations in the Explorations Café and your wireless device. 

Note that satellite connections may be adversely impacted by physical obstacles such as fjords and inclement weather and the speed is notably slower than shoreside connections.

Wireless Internet Service

Each Holland America Line vessel offers wireless access throughout the ship. Guests may use their laptop computer or other wireless internet enabled device to purchase and connect to the wireless internet service on board.


WILL I HAVE CELL PHONE SERVICE WHILE ON MY CRUISE?

AT&T Mobile Packages

Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. Choose from options for calling only, calling and messaging or calling, messaging and data. Click here for complete details on plans and full terms and conditions.

Mobile Phone Service

Holland America, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. 

The Wireless Maritime Service system is available for use when the ship is in international waters. When user’s phones pick the shipboard signal, their phone will usually display “cellular at sea”, “Ship Roam”or “901-18”. Depending on the handset and the carrier the user may be required to select “Roam” on the handset.

For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com.
For questions about your service or about billing, please contact your home network customer service.


CAN I CRUISE IF I AM PREGNANT?

Women cannot have begun their 24th week of pregnancy at any time before or during the cruise. If you are pregnant or sailing with a guest who is pregnant they must provide a physician’s letter stating the expected due date, medical fitness to travel and the pregnancy is not high risk. Please also include your name, booking number, ship and sailing date.

Please fax your letters to our Access & Compliance Department at 800-577-1731. Or email them to halw_access@hollandamerica.com.

We urge you to have the letter faxed in as soon after making your reservation as possible.


HOW DO I PAY FOR ONBOARD PURCHASES?

All onboard purchases and services are charged to your account by using your stateroom keycard. Cash is not accepted for individual transactions, e.g. bars, the shops, spa, shore excursions. Cash is accepted in our casinos.

Registering a credit or debit card(s) (Visa®, Mastercard®, American Express®, and Discover®) as part of your pre-cruise check-in process activates your keycard. The day you board, Holland America Line places an initial hold on your credit or debit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). Once you’ve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days.

If you do not want to use a credit or debit card, on the day of boarding, you will need to visit Guest Services and deposit $60 cash per person per cruise day (applies to all guests 18 years of age and over). Any excess deposit will be refunded to you at the end of the cruise. Traveler's checks may be cashed at Guest Services. Personal checks are not accepted on board.

You may bring a pre-paid Gift/Rewards Card to pay for your onboard charges. Please bring the prepaid Gift card (with the Visa/Mastercard/American Express and Discover logo) to Guest Services for processing and do not register it online. The card can only be settled for the amount of the pre-paid Gift Card. We cannot process refunds on these cards.

At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Refunds for purchases of onboard products and services will be credited to your onboard account whether purchased prior to or during your cruise. The final amount billed may take up to 24-hours following disembarkation. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer.

WHAT ACTIVITIES ARE AVAILABLE FOR CHILDREN AND TEENS?

Holland America Line’s youth activities program, Club HAL, offers an array of entertaining events for kids and teens ages 3-17, supervised by a full-time, professionally trained staff. They’ll have an opportunity to join other kids their age for arts and crafts, sports, video game competitions, scavenger hunts, challenging team games and themed parties. 


Shore excursions

Shore excursions can be the highlight of any cruise – especially when you make plans in advance that allow you to fellowship with members of the Ligonier Ministries group. That is why Sovereign is working with Ligonier to create our own plans for shore excursions on this cruise so that you may have a more rewarding experience altogether. Please stay tuned for details and registration.

Travel information

  • Booking Your Flight

    For guests not attending the Ligonier Orlando National Conference, we recommend arriving into Ft. Lauderdale, FL at least one day prior to the sailing date into the Fort Lauderdale-Hollywood International Airport (FLL) to avoid any delays that may cause you to miss the ship.

    For guests attending the Ligonier Orlando National Conference, you may book your flights into Orlando, FL at your leisure according to the Ligonier Orlando National Conference Schedule.

    For your return trip home on May 24th, please book your flights to depart after 1:00pm from the Fort Lauderdale-Hollywood International Airport (FLL).

    Bus transfers

    In order to assist you in every facet of the trip, Sovereign will be offering you affordable, secure, and monitored transportation from our hotel to Port of Ft. Lauderdale and returning from Port Ft. Lauderdale to the Ft. Lauderdale airport with your fellow Ligonier guests. All participants in our transfers will be given priority early embarkation with Sovereign. Cost and details for this transfer will be sent out as we approach the sailing date.

    Hotel Arrangements

    Hotel information for cruisers in both Orlando and Ft. Lauderdale will be forthcoming.

    Port Everglades Parking

      Parking at the Park Everglades Cruise Port is $15 per day. For parking questions please contact SP Parking at: 954-468-3680 or CLICK HERE to visit their website.