frequently asked questions

What documentation do I need to bring?

Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country and maybe subject to fines. No refunds will be given to individuals who fail to bring proper documentation.

U.S. citizens are required to have a valid Passport, U.S. Passport Card, Enhanced Driver's License or Trusted Traveler Program Card such as Nexus, Sentri or Fast.


Foreign nationals should contact their respective governments to obtain further details. For more information or to obtain a passport application, visit www.travel.state.gov or call the National Passport Information Center toll free at 1-877-487-2778.


What is Celebrity's Automatic Gratuity Program?

Celebrity's suggested gratuity guidelines take in account our crew members that work hard to provide and maintain the highest level of service while sailing the high seas. Whether working behind the scenes or serving your evening meal, our staff and crew make sure you enjoy every moment spent onboard a Celebrity cruise ship.

Gratuities must be pre-paid for the entire cruise at the time of final payment. This includes gratuities for the Stateroom (or Suite) steward, head waiter, waiter and assistant waiter. A total of $94.50 will be added to each guest at the time of final payment ($119.00 will be charged per person for all suite guests). This prepayment allows WND more flexibility to reserve group events and group dining room arrangements.

This gratuity is shared by your Dining & Culinary Services Staff, Stateroom Attendants, Other Housekeeping Services Personnel, as well as staff from other departments who work behind the scenes to enhance your cruise experience.

An 18% gratuity will be automatically added to all beverages, mini bar purchases, spa and salon services. Additional gratuities may be added at your discretion.


What to pack?

Alaska is casual, but be prepared to dress for dinners (see Dinner Dress below). The best approach is to bring clothes that can be layered: more layers for cooler, windier weather, fewer layers for warm, dry days.

Be sure to also bring:

-A lightweight, waterproof coat or jacket, as well as a sweater or warm vest for strolling the decks of the ship
-A warm hat and gloves
-Sturdy walking shoes for every day use
-Dress shoes to accompany your dinner outfit

Dinner Dress

Formal Night gets a modern luxury reboot on Celebrity Cruises. Say goodbye to Formal Night, and hello to Evening Chic. Now, on up to two nights on every cruise, Evening Chic attire is replacing Formal attire. While dressier than Smart Casual, Evening Chic is intended to be less dressy than Formal attire.

Women should feel comfortable wearing:
A cocktail dress
Skirt, pants or designer jeans with an elegant top

Men should feel comfortable wearing:
Pants or designer jeans with a dress shirt, button-down shirt or sweater
Optional sport coat or blazer

Evening Chic means that you can get glamorous and be sophisticated in your own way. If you would like to still wear a tuxedo or formal gown on Evening Chic nights, you absolutely should.

Exercise Clothes

If you're a fitness fan or just like to stroll around the decks be sure to pack your exercise clothes. There are aerobics classes on the ships, treadmills, exercise bikes and other equipment in the fitness center on board each ship. Be sure to bring your running or aerobics shoes, swimsuit and a cover-up (for lounging, if not for warming up).

Items You Probably Won't Need

Bulky or winter-weight sweaters or jackets.
Rain boots and long underwear (outfitters throughout Alaska provide special gear needed for their activities, such as warm "moon boots" for walking on glaciers, waterproof rain wear, boots and life vests for river rafting or sea kayaking).

Don't Forget To Take

Be sure to take toiletries and prescriptions for both medication and eye glasses to aid in replacement in the unlikely event they become misplaced.
A travel alarm clock.
Binoculars if you enjoy bird watching or would like a closer look at wildlife and glaciers.
Your camera.

 

What not to pack?

For the safely of our guests, the following items are not allowed onboard and will be confiscated upon being found: Electrical Transformers, Coffee Makers, Candles, Irons, Illegal Drugs, Flammable Liquids and Explosives, such as fireworks. For security purposes, we also recommend not packing any valuables (such as jewelry) in your checked luggage.

Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. Alcoholic beverages seized on embarkation day will not be returned.


Can I bring liquor or non-alcoholic beverages (from home or from a port) onboard?

Guests are not allowed to bring beer, hard liquor, fortified wines or non-alcoholic beverages onboard for consumption or any other use on boarding day or while in port. Alcoholic beverages seized on boarding day will not be returned.

Guests wishing to bring personal wine and champagne onboard may do so only on boarding day, limited to two (2) 750 ml bottles per stateroom**. Additional bottles of wine beyond two (2) bottles that are brought onboard or any alcoholic beverages purchased in ports of call or from Shops On Board will be stored by the ship and delivered to your stateroom on the last day of the sailing.

Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Guests who violate any alcohol policies, (over consume, provide alcohol to people under age 21, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Guests who are under the permitted drinking age will not have alcohol returned to them.

Note: All guests must comply with TSA guidelines for transporting liquids.

** Two bottles of wine per stateroom are allowed on embarkation day, subject to corkage fees.

 

Are there laundry facilities onboard?

There is a full laundry and dry-cleaning service available onboard for reasonable rates.

Steamers or irons are not allowed onboard. However, there is a full laundry and dry-cleaning service available onboard for reasonable rates.

 

Is my stateroom furnished with amenities that I don't need to pack?

All stateroom bathrooms are equipped with soap, shampoo, conditioner and a wall-mounted hair dryer. All ships in our fleet have at least one North American and one European outlet in every stateroom.

All staterooms have a safe behind the desk mirror or in the closet.

Is internet access available from the ship?

Internet access is available onboard for an additional fee. Choose from a variety of Internet packages to suit your needs. Use your own smartphone, tablet, or laptop to connect, or use one of our workstations in the Celebrity iLoungeSM which is open 24 hours a day.

 

Will I have cell phone service while on my cruise?

While you're on the cruise you can use your cell phone to make and receive calls, send and receive text messages, access email and surf the web. To stay connected while at sea, remember to pack your phone charger.
Cellular service is available once the ship enters international waters. When you're at sea and the system is on, depending on the type of phone you have, you will see "NOR18," "901-18" or "cellularatsea" on your mobile display. You will be billed at international roaming rates, and charges will show on your monthly cellular bill from your home carrier.

For questions about your service, rates or billing, please contact your home carrier.

Note: Wireless Maritime Service provides the cellular service onboard all Celebrity ships.

 

Can I cruise if I am pregnant?

Celebrity International cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or cruisetour. All guests are required to sign a health questionnaire at check-in to ensure they are aware of our pregnancy policy. If you have already booked a cruise or cruisetour and do not meet this requirement, please contact your Travel Agent or call us at (866) 562-7625 and request a Resolution Agent.


How do I pay for onboard purchases?

All of Celebrity International ships operate on a "cashless" system, meaning your boarding card, (also known as your SeaPass card), will be used as a charge card to make all onboard purchases. Normally to activate this SeaPass® account, most guests provide a credit card, (American Express, Optima, MasterCard, Visa, Discover and Diner's Club), to have these purchases charged to at the end of their cruise. Additionally, the SeaPass system may be activated with traveler's checks, debit cards with a Visa or MasterCard logo, or cash.

A running tab of all your purchases will be kept under separate folio numbers for each guest and an itemized statement left in your stateroom the night before disembarkation. If you provided a credit card and there are no discrepancies, the amount will be charged to your account on the morning of disembarkation. If you have used traveler's checks or cash to activate the account, you will need to settle the account at the Guest Relations desk, (to either receive a reimbursement of the unused amount you originally left or to pay the balance of what you have charged over the amount of what you originally left).

Please note:
We require guests to place a deposit if they are paying for their SeaPass account with cash. There is a $500 daily limit on cash accounts for 7+ night sailings and $300 for 2/3/4/5 night sailings. Once the daily cash limit is reached, we will call the guest and inform the guest that the limit has been reached.


What activities are available for children and teens?

There's no better way to excite every member of your family than with a Celebrity cruise vacation. They offer a huge variety of activities onboard and excursions on shore, so you can explore and have fun as a group or break out and do the things you each love most.

Activities, arranged by age group, are available 9AM-10PM every day. Kids can participate in exciting games, sports, crafts, music, karaoke, treasure hunts, theme parties, movies and more.

Shipmates (Ages 3-5): Shipmates must be completely, independently toilet-trained and diaper/pull-up free. Exceptions cannot be made. Shipmates must be signed in and out of the program by an adult age 18 or over who knows the child's password.
Cadets (Ages 6-8): Cadets must be signed in and out of the program by an adult age 18 or over who knows the child's password.
Ensigns (Ages 9-11): Based in the Fun Factory, but frequently use other venues throughout the ship. Ensigns sign themselves in/out of programs until 10PM, unless otherwise indicated on their Parental Consent Form. After 10PM, Ensigns require an adult to sign them out.

For young adults, Celebrity offers the ultimate hangout place for teens, featuring social activities, the newest gaming consoles and titles, sports activities, even teens-only late night dances. All activities are hosted and supervised by Youth Counselors.


How do I pre-purchase drink packages?

Purchase fantastic wine packages and select the beverage packages you want before you board.

Advanced reservations using our Pre-Cruise Planner can be reserved online by CLICKING HERE 90 to 4 days before your sail date. If you are sailing in less than 4 days, you will need to make your reservations onboard.

Travel information

  • Booking Your Flight

    Instructions on booking your flight will be sent out as we get closer to our sailing date. Please do not purchase your flights until approximately 90-60 days prior to sailing. That is when you will usually find your best rates.

    Hotel Arrangements

    Sovereign will be arranging pre and post cruise hotel in Seattle. For those who will be extending their stay or needing hotel accommodations, please stay tuned for details.

    Bus Transfers

    In order to assist you in every facet of the trip, Sovereign will be offering you affordable, secure, and monitored transportation from our hotel to the ship at the Port of Seattle and returning from the ship at the Port of Seattle to the Seattle-Tacoma Airport (SEA). Cost and details for this transfer will be sent out as we approach the sailing date.